Shipping policy

Last Updated: November 2, 2026

At AVERAE, we want your shopping experience to be simple, convenient, and transparent. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

1. Shipping Destinations

AVERAE currently offers shipping to customers in the United States.

Available shipping destinations may depend on the delivery address entered at checkout.

2. Order Processing Time

Orders are generally processed within 1–3 business days after payment confirmation.

Business days exclude weekends and public holidays.

During busy shopping seasons, promotional events, or holidays, order processing may take slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

3. Shipping and Delivery Time

Our estimated delivery timeframe is:

  • Order Processing: 1–3 business days

  • Standard Shipping: 7–12 business days

  • Extended Delivery Estimate: 8–15 business days

Delivery estimates are provided for guidance and are not guaranteed.

Actual delivery times may vary depending on the shipping carrier, destination, weather conditions, holidays, and other circumstances beyond our control.

Processing time is separate from shipping transit time.

4. Shipping Costs

Free Standard Shipping is available on orders shipped within the United States.

No standard shipping fee will be charged for eligible orders.

Any applicable shipping charges or special delivery conditions will be displayed at checkout before you complete your purchase.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details when available.

Please allow some time for tracking information to become active after the shipping carrier receives and scans your package.

If your tracking information has not updated for an extended period, contact our support team for assistance.

6. Shipping Delays

Although we work to provide a smooth delivery experience, delays may occasionally occur due to:

  • Severe weather conditions

  • Carrier service disruptions

  • Public holidays and peak shipping periods

  • Incorrect or incomplete delivery addresses

  • Other circumstances beyond our reasonable control

If your order is delayed, please contact us so we can help you review its shipping status.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, contact us as soon as possible at support@averae.com.

We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

8. Lost or Missing Packages

If your tracking information shows that your package has been delivered but you cannot locate it, we recommend checking around your delivery area, with household members, or with your local carrier.

If you still cannot locate your package, contact our support team with your order number so we can assist you.

9. Contact Us

For shipping questions or assistance with an order, please contact:

Business Name: AVERAE
Website: https://www.averae.com
Email: support@averae.com
Phone: +1 323-790-6922
Business Address: 1204 White Mills Rd., Catonsville, MD 21228, United States
Customer Support Hours: Monday–Friday, 09:00 AM–05:00 PM Eastern Time (ET)

Thank you for shopping with AVERAE. We appreciate your trust and support.